Internet service providers have become significant partners both to business infrastructures and to common residencies. Whether you’re using the Internet at home or for your business, you should ensure you choose the right ISP to avoid potential problems with your ISP on and during your operations. Some of these dangers associated with choosing the wrong ISP may seem insignificant if you’re just using the Web for regular surfing, but if you’re running a business and need to satisfy customers, these issues can cause a lot of headaches. Dangers of choosing the cheapest broadband include the following:
Perhaps the most common and most important problem consumers face regarding their Internet service providers is the frequent downtimes. It doesn’t matter what you are using the Internet for; the circuits just have to work and be up all the time. If not, you will be faced with backlogs at the office, and irate and dissatisfied customers. This slows down your pace of operation of day to day activities bringing congestion of workload.
Inaccurate Download and Upload Speed
This is very common, particularly with new providers. They will entice customers with handsome deals and even offer free trial periods. They usually deliver what they promise during the trial period, but once you sign the contract, expect their service to be nonexistent. During the trial, the Internet speed reaches what was promised on their advertisement. However, you will begin to wonder why after three to four months of using the service, the download and upload speeds are inaccurate, and sometimes doesn’t even reach half the speed you were promised and made one feel irritated.
Tech Support Unavailability
This is just as frustrating as getting no Internet connection at all. The thing is that things will go wrong regardless of who your Internet service provider is, but the question is how accessible your provider’s tech support is. Ideally, an ISP should be able to offer 24/7 tech support. If your business uses the Internet for only a few hours a day or if your business closes at five in the afternoon then you may not have a lot of concern. However, if your business runs 24/7, excellent tech support is crucial and vital.
Sluggish Field Service
Sluggish field service is another issue many consumers deal with on a regular basis. Again, things will go wrong. The problem will either be with the equipment installed or with the network itself, but the point is, field service should respond quickly. The problem is many providers have very slow field service response. For many customers, the most annoying thing that can happen is to get response weeks or even months later.
Poor Equipment Quality
The problem and danger with the wrong Internet service providers are that they don’t give customers a choice when it comes to equipment. IT professionals understand that some modems are better than others regarding quality. Many ISPs also understands this, but in most cases, they don’t care since they think their customers also do not care. The result is equipment failure in less than a few months of usage.